Before you enable your NETGEAR router to work with Alexa, you must download the Nighthawk app, create a remote access account, and register your router with your remote access account. Then, try the given instruction:-Ensure that you have properly connected to the Nighthawk router’s Wi-Fi network name. The NETGEAR genie only works when your mobile device is connected to a NETGEAR router that is in router mode, not in access point mode. I have attempted rebooting both Xbox and router to no avail. Desktop and Notebook PCs, Printers, Scanners, and more. They do not say what happened when you did it. There are several complaints about the non functional App in the App-Store but so far no reaction or bugfix from Netgear. The NETGEAR genie app does not work with a wireless extender or repeater. A single point of support around the clock. In a situation, if the Netgear nighthawk-app.com unable to detect the Netgear Nighthawk router. If your Nighthawk router isn't connecting to the internet, follow this guide on our support website to help troubleshoot and resolve your issue today. The service includes support for the following: NETGEAR and non-NETGEAR network devices. Also on Mac updated to Sierra, the Netgear Genie app crashes. The NETGEAR genie app currently does not support IPv6. I would include a screenshot but the uploader appears to not be working and I'm not sure how else I can upload one that is allowed. The App does not start. Clearung data & cache. Nighthawk app fails to detect the Nighthawk router. The NETGEAR Nighthawk ® App (formerly Up app) makes it easy to set up your router and get more out of your WiFi. GearHead Technical Support makes it easy to fix issues on not just your NETGEAR purchase but for your entire home network. unplugging and plugging it back in don’t help either. Please briefly wait before using this R-App". ... What should I do if I cannot access the internet on my Nighthawk router? As usual, showing actual actions with their actual results ill add screenshots of what happens. They do not say what you did. If you don’t use a nighthawk booster, ALL devices won’t show on the device list, not just what’s on the booster. ERROR MSG: ***"I get a Login Failed Netgear router was not found or is not supported. With the app, you can install your router in few steps - just connect your mobile device to the router network and the app will walk you through the rest. I have not yet tried any other games. If IPV6 is enabled, logging in to the router using the genie app will fail. The NETGEAR genie app does not work with a wireless extender or repeater. This app should support all Netgear WiFi boosters. "can't" and "doesn't work" are not useful problem descriptions. (Using Android and not getting the message to "Pair New Circle"? I assume that the genie app … 6 common problems with Netgear routers and how to fix them ... but an easier solution is to download the Netgear Genie app for your smartphone. Netgear says that it will not update the genie app, but this does not mean that the existing version will not work. User manuals and firmware updates for NETGEAR products can be downloaded from NETGEAR Support.For more information see, How to update firmware on your NETGEAR … Enabling Circle on NETGEAR from the app is as easy as tapping "Pair New Circle" and then while on your NETGEAR WiFi tap the Circle on NETGEAR set up option. Genie iOS after update nighthawk 8000 not working anymore Hello all, I see that i am not the only one who have issues after i updated the router. Nighthawk App. Surf the internet the way you want by doing Netgear Nighthawk Setup. Netgear is trying to kill the "genie" app by forcing the Nighthawk app on people. Two routers from netgear, one not working? 2. The NETGEAR genie only works when your mobile device is connected to a NETGEAR router that is in router mode, not in access point mode. I use to be able to use Genie app from my Iphone 6 after the update to Firmware Version V1.0.1.18_ worked great and i could connect local and remotley and make changes then stopped working. With the app, you can install your Netgear WiFi router in few steps – just connect your mobile device to the router network and the app will walk you through the rest. Re: Can't login to the Nighthawk app 1. while it’s not working, I am unable to troubleshoot the device in the nighthawk app.